About the project

What is Haven?

Each year, more and more Australians experience the devastating impact of extreme weather. To help people prepare and protect their homes, Suncorp created Haven – a data tool designed to educate people about their home’s resilience needs. A first for the Australian insurance industry, Haven is the latest in a string of initiatives from Suncorp delivering on our ambition to make homes in Queensland, and now Australia, more resilient.

How does it work?

Haven uses a combination of data sources such as property, location, weather and natural hazard risk data to provide resilience tips and information, to help people make their home or property stronger to stand up to some perils in the future.

How does Suncorp rate natural hazard risks?

Using a wide variety of data sources, Suncorp models the likelihood and severity of expected claims costs resulting from natural hazards (bushfire, cyclone, flood, storm) impacting Australian homes. These data sources include:

  • Historical claims and losses to properties from past weather events;
  • Historical and long-term trends in climate and weather data;
  • Information about the local environment (e.g. surrounding vegetation, construction of mitigants such as levees); and
  • Information about individual properties (e.g. building materials).

The combination of these models enables Suncorp to estimate a home or property’s risk rating for each natural hazard. These ratings, in turn, inform the resilience tips we provide in your video experience and report. You may want to consider actioning these tips to help make your home or property safer and stronger for the future.

What do the ratings mean?

The sourced data has been used by Suncorp to estimate a risk rating (High, Medium or Low) for a home or property in respect of each natural hazard (bushfire, cyclone, flood, storm). It essentially indicates how likely it is we consider, based on data we have used, your home is to be impacted by that peril. The ratings are assessed separately for each peril, which have varying thresholds for a High, Medium or Low rating. To use an example, this means that if we classify a home to be a Medium risk for Flood and a Medium risk for Bushfire, the level of Flood risk may not be the same as the level of Bushfire risk. So, when you’re looking at the ratings for a home or property, take note that it’s referring to the level of risk within the peril.

It’s important to note that even though we may classify a home or property as a Low risk for a given peril, that doesn’t mean it will not be impacted by that peril. Low risk doesn’t mean no risk.

You should also know, these ratings do not take into account all factors, which affect your home’s exposure or vulnerability for each peril, or factors that Suncorp is not aware of or outside Suncorp’s control (e.g. errors in sourced data).

Who provides the data?

Suncorp has utilised some of Australia’s leading data and expert sources to create this tool.

Suncorp Haven utilises Google Maps APls and users are bound by Google's Terms of Service and Privacy Policy.

Cotality's full terms are available here.

Geoscape G-NAF © Geoscape Australia 2024 Copyright Notice and Disclaimer.

Some data on this site is sourced from the Bureau of Meteorology.

While reasonable care has been taken to ensure that the information provided in your video experience and report is accurate and relevant, given the variability and complexity of the data and sources involved, Suncorp, its related bodies corporates, and its third-party data partners are unable to give any guarantees as to the accuracy, reliability, suitability, completeness or currency of this information. There may be errors in the sourced data or factors that Suncorp are not aware of which could impact the relevancy of the resilience tips provided or our assessment of peril risk ratings.

Where can I learn more?

For further information, visit suncorp.com.au/insurance/resilience or contact haven@suncorp.com.au

General disclaimer

Suncorp Haven video experience and report is provided by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance (“Suncorp”). Information contained within the video experience and report is based on multiple data sources and retrieved in near-real time, with the exception of Suncorp’s natural peril risk data and resilience tips which is updated periodically (up to six month intervals for some perils).

The information should not be relied upon as professional advice, recommendations, or endorsements by Suncorp. It is intended to be of a general nature only to help you improve the resilience of your home or property to better withstand current and future climate and disaster risks, based on internal and external scientific research. You should only do what’s safe and consider seeking expert advice from a suitably qualified professional, including on-site assessments where required, about any actions you intend to take based on the information contained within the video experience or report. In addition, consider seeking advice or approval from your local council or body corporate (if applicable) before making any resilience upgrades.

No responsibility

While reasonable care has been taken in preparing the information contained in the video experience and report, Suncorp and its related bodies corporate, and its third-party data partners make no representations, warranties, or guarantees, express or implied, as to the accuracy, reliability, suitability, completeness, or currency of such information. Subject to any rights you have under any law, Suncorp, its related bodies corporate, and its third-party data-partners do not accept any legal responsibility for any direct or indirect loss or damage, including loss of business, profits or opportunity, incurred as a result of reliance (including action or inaction) upon the information, data or opinions in the video experience or report.

Suncorp also does not guarantee that taking any actions based on the information in the video experience or report will prevent or reduce any damage or loss to your home or property in severe weather or other disaster or alter our risk assessment. The information is also not intended to inform or influence any person’s decision about whether to purchase, sell or retain their home or property. You should make your own enquiries.

The perils depicted in the video and images are for illustrative purposes and do not accurately represent how it may affect your home or property. Suncorp has also utilised generative AI to create the voices for the video experience and the voices you hear in the video are not intended to impersonate any person or being.

Risk ratings

The risk ratings supplied by Suncorp within the video experience and report have been generated by automated algorithms using a combination of external and internal data to estimate a home or property’s risk for each peril (bushfire, flood, storm and cyclone). The risk rating for each peril is modelled independently as a function for how likely a home or property is to be impacted by that peril, with varying thresholds for what’s a High, Medium, or Low risk for each peril. The modelling does not take into account all factors which affect your home or property's exposure or vulnerability, including matters which Suncorp is not aware of or outside Suncorp’s control (e.g. errors in sourced data). For more information, see ‘What do the ratings mean?’.

Information about future predicted impact of perils have been sourced from the CSIRO and National Environmental Science Programme (NESP). These sources can be made available upon request.

Copyright & terms of use

No content from this website including the video and report is to be reproduced, stored, adapted, reverse engineered, uploaded to a third-party location or transmitted in any form whatsoever without Suncorp’s specific written consent, except as permitted under the Copyright Act 1968 (Cth) or other applicable laws. In accessing this website, you agree to our Online Terms and Conditions.

We use cookies and other related technologies to improve and tailor your website experience, see our Cookie and Data Policy. This policy provides information about how Suncorp collects and uses data related to your online activity, and how you can choose to remain anonymous.

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