General Disclaimer

Suncorp Haven video experience and report is provided by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance (“Suncorp”). Information contained within the video experience and report is based on multiple data sources and retrieved in real time, with the exception of Suncorp’s natural peril risk data and resilience tips which is updated periodically (up to six month intervals for some perils).

The information should not be relied upon as professional advice, recommendations, or endorsements by Suncorp. It is intended to be of a general nature only to help you improve the resilience of your home or property to better withstand current and future climate and disaster risks, based on internal and external scientific research. You should only do what’s safe and consider seeking expert advice from a suitably qualified professional, including on-site assessments where required, about any actions you intend to take based on the information contained within the video experience or report. Specifically, Suncorp does not endorse or recommend any provider for the provision of works. In addition, consider seeking advice or approval from your local council or body corporate (if applicable) before making any resilience upgrades. 

No responsibility

While reasonable care has been taken in preparing the information contained in the video experience and report, Suncorp and its related bodies corporate, and its third-party data partners make no representations, warranties, or guarantees, express or implied, as to the accuracy, reliability, suitability, completeness, or currency of such information. Subject to any rights you have under any law, Suncorp, its related bodies corporate, and its third-party data-partners do not accept any legal responsibility for any direct or indirect loss or damage, including loss of business, profits or opportunity, incurred as a result of reliance (including action or inaction) upon the information, data or opinions in the video experience or report. 

Suncorp also does not guarantee that taking any actions based on the information in the video experience or report will prevent or reduce any damage or loss to your home or property in severe weather or other disaster or alter our risk assessment. The information is also not intended to inform or influence any person’s decision about whether to purchase, sell or retain their home or property. You should make your own enquiries.

The perils depicted in the video and images are for illustrative purposes and do not accurately represent how it may affect your home or property. Suncorp has also utilised generative AI to create the voices for the video experience and the voices you hear in the video are not intended to impersonate any person or being.

Risk Ratings

The risk ratings supplied by Suncorp within the video experience and report have been generated by automated algorithms using a combination of external and internal data to estimate a home or property’s risk for each peril (bushfire, flood, storm and cyclone). The risk rating for each peril is modelled independently as a function for how likely a home or property is to be impacted by that peril, with varying thresholds for what’s a High, Medium, or Low risk for each peril. The modelling does not take into account all factors which affect your home or property's exposure or vulnerability, including matters which Suncorp is not aware of or outside Suncorp’s control (e.g. errors in sourced data). For more information, see the 'What do the ratings mean?' section of the 'About the Project' page, which can be found at the beginning of the Haven video experience at haven.suncorp.com.au

Information about future predicted impact of perils have been sourced from the CSIRO and National Environmental Science Programme (NESP). These sources can be made available upon request.